Refunds
Last changed 2026-09-29
30 days, no questions
Ask within 30 days of any payment, for any plan and a renewal included, and you get that payment back in full. A first payment you can refund yourself with the refund button on your account page. For any payment, write to support@soapformulator.com or use the link in Paddle's receipt. The plan ends when the refund goes through.
After that
A subscription can be cancelled at any time. Cancelling stops the next renewal, and the plan runs to the end of the period already paid for. The Business trial costs nothing if you cancel before its 30 days end.
How the money comes back
Paddle, which sells soapformulator on our behalf, sends refunds to the card or account you paid with, usually within a few days of approving them. Your rights under consumer law, including the right to withdraw from a purchase where it applies, are not affected by anything here.